Work | Government of Yukon
Setting the foundation for digital change
Domain7 partnered with the Government of Yukon to transform their Student Financial Assistance Portal to address the complexities posed by outdated legacy systems and labour-intensive manual processes.
The project encompassed digital transformation for both sides of the process. Vital insights of end-to-end business requirements and regulations, along with a comprehensive understanding of the users needs were gained during a discovery and research visit to the beautiful Yukon.
Through service design sessions and co-creation workshops, we developed a flexible roadmap for a phased transformation journey, along with a comprehensive portal prototype to bring the vision to life.
This project exemplifies the power of digital transformation through collaboration, co-creation and user-centric design.
Agency
Domain7
Client
Government of Yukon - Student Financial Assistance Portal
Role
UX Designer
Methods & Process
UX Design
Wireframing
Prototyping
On-site Discovery
Stakeholder & User Engagement
Service Design Blueprint
Workshop Facilitation
Co-Creation & Collaboration
Research
With a multi-day on-site research and discovery visit to Yukon, we got first-hand experience of how the current process worked. Talking directly with staff and observing their day to day workflows and interactions with the applicants gave us a tremendous amount of insight, enabling us to experience the critical pain points and uncover areas of opportunity to greatly improve the process.
Collaborative workshops with the client and stakeholders, gave us overviews of objectives and aspirations, a deep understanding of complex business rules and regulations, and visibility of legacy infrastructures that would need to be taken into consideration.
We also had the opportunity to speak with end-users to get unbiased takes of their experiences with the current process, and ask them what would reduce the frustrations they encountered .
By bringing all of this research together, we designed a user experience that seamlessly blends the client's vision, business considerations, and user expectations, resulting in a mobile-first, self-serve application that guided users step-by-step through the process removing previous areas of friction and frustration.
Facilitating a service design workshop with stakeholders from different departments of the organization was vital in uncovering moments of friction and frustration. This helped create a much more holistic picture of the process, and helped break down siloes that the different departments operated in, bring an improved level of internal collaboration to the organization beyond this project.
